Got Questions? We Got Answers...
Q: When will my order ship?
DUE TO COVID-19, PRODUCTION TIME HAS INCREASED TO 7-10 BUSINESS DAYS!
Orders are processed Monday through Friday.
Q: Can I edit or cancel my order once it ships?
A: Orders can be cancelled within 2 hours of when they're placed. Simply email us at email@example.com and include in the subject line "Cancel Order". Unfortunately, once the order is processed, we are unable to alter or edit the order. You will need to cancel your order and place a new order.
Please note: We are unable to offer price adjustments for temporary promotions or discounts. Promotions or discounts cannot be applied retroactively to orders placed before the promotion discount was activated.
Q: If I place my order today, when can I expect delivery?
A: Your shipping confirmation will include information about your order, tracking number, and (if available) an estimated delivery date provided by the carrier. All items are shipped via US Postal Service, DHL, or FedEx and/or its affiliates. Classic Pear reserves the right to select an alternate carrier or shipping method (different from the carrier selected by you at checkout) so long as it does not result in an additional charge to you the customer, or result in the order being delayed beyond the parameters set forth below. Shipping times on orders and the “ship date” are determined by the nature of the product. Most items will be complete and ready for shipment (ship date) in approximately 3-5 business days.
Items generally arrive at their desired location within 3-7 business days of ship date depending on the shipping method you select. Shipping carriers may experience delays that are beyond the estimated arrival date. Classic Pear has no control over shipping carrier delays. All delivery timelines listed at checkout are estimates only and may vary. In the unlikely event of a delay, we will inform you by e-mail.
*If your order is $200 or more, your items may ship in multiple boxes. Depending on your delivery address, expedited FedEx shipping options may be available. Rates and shipping options are calculated at checkout based on package weight, size, and delivery location. Please note, expedited shipping service does not include weekend delivery.
During the holiday season (Nov 19 – Dec 31st) production timelines are extended.
Q: My order came damaged, what can I do?
If something is damaged in transit, we will replace the item! You would simply need to reach out (within 3 business days of the order getting delivered) to us at firstname.lastname@example.org with the order number and image of the item in question. Once received, the item would be reprinted and shipped out ASAP. Please note, we need an image showing the damage, as well as an image showing the full product and design to ensure the correct item gets replaced)
Q: I ordered the wrong size, can I exchange it?
We do not offer exchanges. You would need pay to get your item returned to us and place a new order on our site. Please be sure to check our sizing guide or send us an email before placing your order so we can help. Please email us at email@example.com with your order number so we can start your return process.
Q: What is your Refund & Return Policy?
A: If you are not completely satisfied with your order, you may return it to us within 10 days of the delivery date for a refund. We do NOT offer exchanges. In order to qualify, products must be in their original packaging, be unaltered and undamaged. Unless defective, customized products cannot be exchanged and are non-refundable. Please email us at firstname.lastname@example.org with your order number and reason for return so we can start your return process.
Q: Do you offer free shipping?
A: Yes. Free Standard Shipping is available for USA orders of $175 or more after promotions and discounts are applied.
Q Do you ship to FPO, APO, DPO addresses?
A: Yes, we sure do!
Q: Do you ship internationally?
A: No, unfortunately at the moment Classic Pear ships to all 50 states, U.S. territories and possessions. We do not ship internationally at this time.
Q: Can I add a gift message to be included with my order?
A: Yes, at checkout you will see an area below the shipping address that allows you to enter a gift message. This message will appear at the bottom of the order's packing slip.
Q: What are your hours of operation?
Classic Pear is open Monday through Friday. We are closed or have limited hours in observance of the following holidays:
Christmas Eve and Christmas Day
Q: I forgot to add my discount/coupon. Can I apply a sale or promotion after an order has been placed?
No, unfortunately we cannot retroactively add any type of promotions or discounts. Coupon codes must be entered during checkout. Coupon codes and sale prices are valid during the stated promotional time period and cannot be applied after the order has been placed. Only one coupon code/promotion may be applied per order.
HAVE A QUESTION WE HAVEN’T ANSWERED?
Not to worry! Don’t hesitate to reach out to us at via DM, Live Chat or Email at email@example.com for additional questions and concerns.